Resort Information

Pre-arrival

If you require information or assistance prior to your arrival, you can contact us and we will be happy to assist with your enquiry.

Telephone number: 01764 663071
Email address: reservations@WyndhamDuchally.com

You can reach Wyndham Duchally Country Estate using the following modes of transport:

Train: the nearest railway station is Gleneagles, which is located 3 miles from the resort; it is a 5 minute car journey from the station to Wyndham Duchally Country Estate. Note: Gleneagles is an unmanned station with no taxi rank available.

Taxis can be booked on the below numbers or we can pre-arrange taxi collections for guests upon request.

RAM Private Hire – 07715 255001

McGillvary: 01764 664466

McNamara: 01764 660116

Air travel: Wyndham Duchally Country Estate is approximately 1 hour’s drive from both Edinburgh and Glasgow airports.

Car hire: car hire is available at both airports, or in the local city of Perth, through Enterprise Car Hire, Rentals should be arranged prior to arrival so as to ensure availability.

Distance to nearest towns:

Auchterarder: 3 miles from the resort; we advise guests not to walk to the town due to the narrow country roads.
Perth: is approximately 12 miles from the resort, which is a 20 minute drive via the busy A9 road.

Equipment hire services

Guests can contact The British Red Cross to hire a range of aids including wheelchairs, commodes, mobility items, bathing aids and much more, which are all available to be delivered or collected by guests for short term loans. Payment is required upon delivery.
British Red Cross: 01738 622474

Facilities

All our bedrooms are en-suite and are on the first floor of the hotel. Please note that the hotel does not have a lift to access these floors. There are 25 stairs to the 1^st floor

The Restaurant, Reception, Bar and Guest Lounge are all situated on the ground floor of the hotel and are all accessible for wheelchair users. Toilets are located on the ground floor with wheelchair access. All hotel bedrooms and lodges have a telephone landline, so that assistance can be summoned 24 hours a day if necessary.

Our award-winning Monteath’s restaurant is pleased to assist those on special diets or with food allergies e.g: Celiacs /Coeliacs, nut allergies etc. Please let us know at the time of booking that you will require a special diet, and we will inform the kitchen.

Pet policy

Pets are not allowed on the resort. However, registered guide and support dogs belonging to those with visual and hearing impairments are allowed in all properties featured, even where the property description states that pets are not allowed.

Customers with animal allergies should be aware that we cannot guarantee that a registered guide and/or support dog has not previously stayed in their chosen property, nor can we accept any liability for any suffering which may occur as a result of such animals having been present.

You should also refer to the information regarding pets, which is included in our brochure and on our website.

In case of emergency

We would kindly ask guests to advise us as to any problems they may possibly have in the event of an emergency evacuation. Please be assured that all members of staff will be advised of any assistance required in the event of an emergency.

Car parking and arrival

Guests and visitors can access the resort from Duchally Road.

At the front of the hotel is a car park with 12 spaces for hotel guests and there is also a designated disabled space. This car park is well lit at night and is directly opposite the hotel main entrance. All lodges have adjacent parking spaces, but they are not specifically allocated.

We operate a 10mph speed limit everywhere on the resort. This is indicated by speed ramps and clear signage.

Main entrance and Reception

Entry to the hotel is through a large wooden door that opens inwards and then through a set of double doors, which also both open inwards to allow wheelchair access to the Reception area and the restaurant.

Reception is on the ground floor and has level access throughout. The floor surface in the main entrance area is covered in parquet flooring with oriental rugs covering some areas.
The area is evenly and well lit with overhead lighting and wall lights.

The Reception desk does not have a lower desk for wheelchair users, but there are alternative spaces within the hotel which can be used for check-in if required.
We have access to a hearing loop at Reception for guests with hearing difficulties.

Please inform the Receptionist at check-in if assistance is required in the event of an evacuation.

If required, we can provide pens and paper from Reception to assist guests.
We are happy to provide a familiarisation tour of the resort upon request.

Reception is available from 7.30am – 10pm to assist. Night porters are available outside of these hours

Public Areas

Bar and Guest Lounge
The Bar and Guest Lounge area is situated on the ground floor with level entry from the Reception and main entrance area.
Service is usually at the bar, but drinks and food can be served at the table upon request.

These public rooms have a mixture of seating including sofas and soft chairs, with and without arms, as well as some stools, together with low and high coffee tables.
Lighting is natural daylight and, by night, levels are controlled by dimmer switches, with overhead and wall lighting used as well as table lamps around the room.

The flooring in both the Guest Lounge and the seating area of the Bar consists of short pile carpet. The nearest toilets are in the Reception area. Please note that disabled toilets are located in the Leisure Club.

Restaurant
The restaurant is situated on the ground floor with level entry from the Reception and main entrance area and has level access throughout. Tables in the restaurant are spaced reasonably well apart, with a clear height from the floor. Tables are not fixed so they can be moved to accommodate guests’ requirements.

Lighting is natural daylight and, by night, levels are controlled by dimmer switches, with overhead and wall lighting. The flooring is laminated wood effect.

We do our best to cater for any dietary requirements; please contact us in advance with any specific requests. Where possible all our food produce is locally sourced.
The restaurant offers table service for dinner. Breakfast is a self-service buffet; however, staff can provide assistance upon request.
The nearest toilets are located off the Reception area and wheelchair accessible toilets are also available.

Accommodation
We have 2 full disabled-access lodges, with no stairs at the front door, wider doors throughout the lower level, walk-in showers, hand grips and shower seats.

Some of our 3 bedroom lodges have a bedroom and bathroom downstairs, which are suitable for those with mobility issues but are not specifically designed to accommodate wheelchair users. None of our lodges are fitted with hand rails.
The height of the beds from the floor to the top of the mattress ranges from a minimum of 18 inches up to 23 inches depending upon the lodge/room type.
Rooms are all bright and evenly lit using overhead and wall lighting. There are also bedside and table lamps in each room.

We ask guests to advise us as to any problems they may have in the event of an emergency evacuation, and please be assured that all members of staff will be advised of any assistance required in the event of an emergency.